These are frequently asked questions (FAQs) about Technology Support Services.

• Active Directory
• AntiVirus Protection
• Borrowing Equipment: Laptops & Projectors
• Exchange Mail (Employee email - Web access)
• Google Mail (NEW Student email)
• iMail (OLD Student email)
• I.C.E.: Inter-Campus Exchange 
• Laptops & Wireless Access
• Office 2007
• Outlook (Employee Email)
• Passwords
• Phones
• Projector User Manuals
• Username Changes

ACTIVE DIRECTORY
The college's computer network is set up using Active Directory, and your Active Directory password is used to log into the MCC computers.  How can you change your Active Directory password? This can be done from any MCC computer as follows:

• Log into the computer using your Active Directory username and password.
• Once you are logged in, press CTRL + ALT + DEL (together) once.
• When you see the Windows Security window, click "Change Password..."
• Follow instructions to enter old password, then new password & confirm.
• Click OK to save changes.

Important: This will change both your Active Directory password and ALSO your email password (they are synchronized and will always match).

ANTIVIRUS PROTECTION
To help prevent the spread of computer viruses, Mohave Community College desktop computers have AVG Anti-Virus software installed. This program receives automatic updates on a daily basis in order to protect against the latest viruses that may be encountered. In addition, email messages on the MCC email server are scanned for viruses and spam. If you have any questions about preventing and/or treating computer viruses at MCC, click here for more information. Or, you can call the Help Desk at 866-749-8239 for assistance.

BORROWING EQUIPMENT: LAPTOPS & PROJECTORS
MCC maintains a small pool of loaner laptops and projectors which may be borrowed by MCC employees for business purposes on a first-requested, first-served basis.  For more information, see Appendix A of the User Support Services Guidelines (Section 5.275.03 of the Policy & Procedure Manual  http://www.mohave.edu/print/435.asp).

EXCHANGE MAIL - EMPLOYEE EMAIL WEB ACCESS
Employees can access their MCC email from any computer with an Internet connection.  The login page for Exhange mail is located at http://exchange.mohave.edu

Employees may also choose to forward their MCC email account to an alternative email address.  To do this, simply log into the Web interface (above) and go to Options, Rules.  Then, configure a Rule that will Forward all incoming messages.  Need help?  Call the Help Desk at ext. 1142 or 866-749-8239 for assistance.

GOOGLE MAIL (STUDENT EMAIL)
MCC has switched from iMail to Google mail for student email accounts.  To access your student email, go to http://start.mccmail.mohave.edu. 

For more information about the new student email system, visit the following TSS Web page:  http://www.mohave.edu/google.   

You can also get more information at the Google Help Center:  http://www.google.com/support/a/users.

IMAIL (STUDENT EMAIL)
MCC has switched from iMail to Google mail for student email accounts.  The iMail server will be decommissioned on Dec. 15, 2009.  In the meanwhile, continuing students can access their old student email account here http://imail.mohave.edu

I.C.E.: INTER-CAMPUS EXCHANGE
MCC uses I.C.E. desktop videoconferencing for meetings across campuses. Click here to see instructions for scheduling I.C.E. meetings via Outlook. - PDF

LAPTOPS & WIRELESS ACCESS
-Click here to see a list of Frequently Asked Questions about laptops and wireless access at MCC.

OFFICE 2007
TSS has upgraded all Open Lab and employee computers to MS Office 2007, the latest version. However, you may need to communicate with people outside the college who have an older version of Office.  The following info should help:

• If you have Office 2007, save your file as the older version (Save As, then choose Save As Type: Word 97-2003 Document). This will ensure that the file can be opened by others who still have the previous version of Office.

PASSWORDS

Click here for general guidelines on password management at MCC (PDF).

If you want to change your password for AD (i.e. computer login), email, and MyCampus portal, follow the instructions shown under the "Active Directory" topic above.  These passwords are synchronized and will always match.

If you need your Angel, Jenzabar EX, or other passwords changed, contact the Help Desk at 866-749-8239 and request a password change over the phone. 

PHONES

Click here for instructions on using the college Voice Mail system.  (PDF)

Click here for instructions on using the college IP phone system.  (PDF)

Click here for detailed instructions for the IP phones, model 7940 and 7960.  (PDF)

PROJECTORS

Click here for instructions on using the InFocus IN24 and IN26 projectors (PDF).

Click here for instructions on using the InFocus X2 projectors (PDF).

Click here for instructions on using the InFocus X1 projectors (PDF).

 USERNAME CHANGES

If you change your name you may wish to have your username updated to reflect this new information.  Since all of your accesses are tied to your username, this is a somewhat complicated process.  As a first step, you will need to formally notify Registration or Human Resources of the name change.  Click here to see the remaining steps that must be taken to migrate your accesses from the old username to the new one.