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General Questions

What is an online course?

An online course is held between 80% and 100% online. Some online courses require you to come on-campus for testing, orientation, or presentations. Be sure to check the course requirements.

What is a hybrid course?

A hybrid course meets at least 50% of the time in the classroom. The other part of the course is held online.

How do I find out what is required of me in an online course?

Click on the MCC DE link. Here you will find information about orientation, software requirements, and instructor contact information.

How much time should I expect to spend on an online course?

You should expect to spend the same amount of time on an online course as you would attending and studying for an on-campus course. -back to top-

What kind of technology do I have to have to take an online course?

Please review the information on the MCC DE Web page to make certain that your computer's hardware and software meet the requirements for online learning.

How do I register for an online course?

MCC uses “Five Easy Steps to Become an MCC Student”.

How do I get an email account? 

You will be provided with an MCC email account, student id, and student username. This account should be used for all MCC related email communication. There is also course mail in ANGEL. Course mail allows you to communicate with your instructor and other students only within the course.

When do I get an ANGEL Account?

Your ANGEL account should be available on the first day of the course. If you register during ADD/DROP registration, it should be available approximately 24 hours after you register.

When does my online class begin? When does it end?

All MCC online courses begin on the first official day of class for the MCC semester and session. Please check the MCC course schedule for the exact date. Online students are expected to login to ANGEL on the first day of class and at least 3-5 days per week. When you login to your online course, you will see the expectations and deadlines for the course. Failure to log into the course during the first 2 weeks may result in receiving a WR for the course and being disabled in the course.
     MCC's online courses are not self-paced. Each instructor has a schedule with assignment due dates that must be met.
     Online courses end on the last day of the semester and session. See the MCC course schedule and the course syllabus for that exact date for each session within each semester. -back to top-

How do I access my online course?

The online course management system used at MCC is ANGEL. Students can access it from the MCC homepage, the MCC Portal, or directly by typing  https://angel.mohave.edu into your Internet browser. Every student is provided an ANGEL account with a username and password.

• ANGEL Username: Your Username is your last name, followed by the first initial of your first name, followed by the first initial of your middle name, followed by the last 4 digits of your student id. 
• ANGEL Password: Your ANGEL Password is the last 4 digits of your social security number.
• ALERT! You should be very careful NOT to type in spaces or hyphens when entering your username or password.

How do I get started in my online course?

You will be able to access your online course the same day that classes begin. You should login to your course the first day of the semester.

Is there an orientation for online learners?

Yes. All students enrolled in online courses should complete the “Orientation for Online Students” course. This orientation is presented online via ANGEL. In this orientation you will discover how to be a successful online student, find out about the technical requirements for your computer, and learn how to navigate in the ANGEL system. When you are enrolled in an online course you will see the orientation listed in your list of courses on your ANGEL Home page. Please complete the orientation before beginning your courses. Once you complete the orientation and the accompanying final exam, you do not have to repeat the orientation course in subsequent semesters.
     A facilitated ANGEL Orientation is available for students in the southern campuses. Please consult the MCC DE Web Page for a listing of available times and locations. Also offered is Computer Survival Skills for Online Learners for students to brush up on basic computer skills needed for distance learning.

What kind of academic support services are available for online students?

Please visit the MCC DE Web Page to learn about the services offered to online students. -back to top-

How do I turn in assignments, communicate with my instructor, and take tests/exams?

• Online students turn in homework/assignments and communicate with their instructor through the MCC ANGEL system using drop boxes, internal course mail, or by using other course tools as stated in the course syllabus. 
• Check your course syllabus to find out when you instructor may be available for telephone and office conferences. Office conference may be held online using the Virtual Office Hours feature of ANGEL.
• Students communicate with other students enrolled in the course through private course mail and public “discussion board” postings.
• Students in most courses take their tests online using Angel testing capabilities. Math students take paper and pencil proctored exams at their local campus or other approved proctor if out of the area.

What about privacy?

The ANGEL LMS provides a secure password protected learning environment. Only your instructor, course administrators, and students enrolled in the course have access to course content. Students have access to their grades only; they cannot see the grades of other students.

Who do I contact with questions pertaining to the course?

Contact your instructor. Check your course syllabus for contact information.

Technical Questions 

Who do I contact for technical questions? 

Contact the MCC Help Desk at 866-749-8239. The MCC Help Desk personnel can resolve many basic issues.

How do I drop an online course?

Please visit the Office of the Registrar Web page to review the MCC policies on dropping courses. -back to top-

How do I enable cookies on my computer?

For Internet Explorer 6: Go to Tools on the menu bar of IE. Select Internet Options Select the Privacy Tab Click the Sites button on the Privacy tab. In the Address of Web site text box type the complete URL to MCC’s ANGEL https://angel.mohave.edu   Click Allow.  Click Ok.  Click Ok. You can also set up Advanced tab settings if desired.	For Internet Explorer 7:   Go to Tools on the menu bar of IE.  Select Internet Options  Select the Privacy Tab  Click the Sites button on the Privacy tab. In the Address of Web site text box type the complete URL to MCC’s ANGEL https://angel.mohave.edu  Click Allow.  Click OK Click Advanced.  Check box “Override automatic cookie handling Select “Accept” for First Party Cookies Select “Accept” Third-party Cookies Check box “Always allow session cookies”. Click OK Click OK
For Firefox Go to Tools on the menu bar of Firefox.  Select Options  Select the Privacy Tab  Check box “Accept cookies from sites” Select “Keep until: they expire” Click the Exceptions button In the Address of Web site text box type the complete URL to MCC’s ANGEL https://angel.mohave.edu  Click Allow.  Click Close. Click Ok.	For Netscape 9 and above: Go to Tools on the menu bar of Netscape.  Select Options  Select the Privacy Tab  Check box “Accept cookies from sites” Click the Exceptions button In the Address of Web site text box type the complete URL to MCC’s ANGEL https://angel.mohave.edu  Click Allow.  Click Close.  Click Ok.
For Safari 3 and above: Go to Edit on the menu bar of Safari. Select Preferences  Select the Security Tab  Select “Only from sites you navigate to” in the Accept Cookies area Click “x” box in upper right hand corner.

How do I disable pop-up blockers on my computer?

• If you have the Google Toolbar installed you can disable the pop-up blocker by going to Options on the Google Toolbar. Under the Accessories area uncheck the box next to Popup Blocker. Click the Apply button. Click the OK button. 
• Windows SP2 has a built-in pop-up blocker for Internet Explorer. To disable this feature, click on the Tools menu on Internet Explorer. Then click Internet Options. Select the Privacy Tab. Uncheck the checkbox next to Block pop-ups. Click the Apply button. Click the OK button. For more detailed information visit Microsoft's Web site. 
• To disable pop-ups in Netscape , click on the Edit link in the Netscape menu. Click Preferences. Then open the area Privacy & Security by clicking on the arrowhead next to the name. Click on Popup Windows. Uncheck the box next to 'Block unrequested popup windows'. Click OK. 
• Users of the Firefox browser must open the Options menu and click on the Content Options button. Uncheck the Block pop-up windows. Click the OK button. For detailed information please visit Mozilla.org's Option/Preferenced Window help page and review the Content options item. 
• Disable other pop-up blockers by following information provided by the pop-up software.

How do I enable Java on my computer?

The Java runtime environment must be enabled on your computer in order to run the Java applets in ANGEL. Please follow the instructions from Sun Microsystems Web site, at http://www.java.com/en/download/help/enable_browser.xml, to enable the Sun JRE though your Web browser.

Java is not installed on my computer - how do I install it?

To install the Java software on your computer please go to Sun Microsystems Web site at http://www.java.com/en/download/index.jsp and follow the directions for download. -back to top-

How do I enable JavaScript technology on my computer?

JavaScript is a programming language that adds functionality to Web pages. If a Web page does not function as expected and displays a JavaScript error message this could mean that JavaScript is not enabled in the browser, or that the browser does not support JavaScript technology. To enable JavaScript follow these directions:

For Internet Explorer 6: Go to Tools on the menu bar of IE.  Select Internet Options  Select the Security Tab  Click the Custom Level button. Scroll down to “Scripting of Java applets”  Click on Enable.  Click Ok.  Click Ok.	For Internet Explorer 7:  Go to Tools on the menu bar of IE.  Select Internet Options  Select the Security Tab  Click the Custom Level button. Scroll down to “Scripting of Java applets”  Click on Enable.  Click Ok.  Click Ok.
For Firefox Go to Tools on the menu bar of Firefox.  Select Options  Select the Content Tab  Check box “Enable JavaScript” Check box “Enable Java”  Click Ok.	For Netscape 9 and above: Go to Tools on the menu bar of Firefox.  Select Options  Select the Content Tab  Check box “Enable JavaScript” Check box “Enable Java”  Click Ok.
For Safari 3 and above: Go to Edit on the menu bar of Safari.  Select Preferences  Select the Security Tab  Check box “Enable JavaScript” Check box “Enable Java” Click “x” box in upper right hand corner.

If JavaScript technology is already enabled in the web browser, then the error message indicates that there is a programming error in the JavaScript code. Contact the webmaster of that site to report the error including the:

1. Error message 
2. Type and version of the browser used 
3. URL of the web page that displayed the error message 
4. Steps to reproduce the error

When accessing a course page in ANGEL I receive a 'Page Not Found' error message. What do I do?

Web browsers create a file of each Web page that you visit. These files are usually stored in the Temporary Internet files folder. Each time you revisit a Web page your browsers checks this folder to see if a stored version of the page exists. This saves your browser time when loading a page because it can call up some of the page elements from the temporary file and just update new or changed information.
     If you receive a 'Page not found' error when trying to load an ANGEL page try emptying your temporary files, see next faq, to refresh your browser and allow it to access the most recent version on the ANGEL page.

How do I delete my temporary Internet files? -back to top- 

For Internet Explorer 6:  Go to Tools on the menu bar of IE.  Select Internet Options  Select the General Tab  Click the “Delete files” button. Click Ok.	For Internet Explorer 7:  Go to Tools on the menu bar of IE.  Select Internet Options  Select the General Tab  Under “Browsing History” click the “Delete” button. Under the “History” area click the “Delete history” button Click Close Click Ok.
For Firefox Go to Tools on the menu bar of Firefox.  Select “Clear Private Data” Check the “Browsing History” and “Cache” boxes Check box “Enable JavaScript” Click “Clear Private Data Now” button.	For Netscape 9 and above: Go to Tools on the menu bar of Firefox.  Select “Clear Private Data” Check the “Browsing History” and “Cache” boxes Check box “Enable JavaScript” Click “Clear Private Data Now” button.
For Safari 3 and above: Go to Edit on the menu bar of Safari.  Select “Empty Cache” Click on Empty button

Will a Web Accelerator cause problems when using ANGEL? 

Yes, using a Web Accelerator may prevent you from logging into ANGEL, and/or interfere with the features of ANGEL. Web Accelerators are offered through a number of Internet Service Providers and private entities, such as Google, or if you are using a Satellite service.
     When attempting to log in to ANGEL with a Web accelerator running on your computer you may receive this message: ‘Session timeout…you may need to reauthenticate’, or other messages or a significant slowdown in page painting. To avoid this problem you should turn off the Web accelerator when using ANGEL or configure your accelerator’s preferences so that it does not accelerate MCC’s ANGEL Web address.

Will ANGEL work with my AOL Browser? 

You may experience problems using ANGEL in your AOL browser. If you are an AOL user you should connect to AOL then minimize the AOL browser. Open a session on Internet Explorer , Firefox, Safari, or Netscape and use it to connect to ANGEL. 

I can’t enter text into discussion boards or other text boxes.

You may experience problems entering text into text entry boxes if you are running an old version of Java or do not have Java installed. Refer to the Java FAQ above for a solution.  -back to top-