By Phone - MCC Connect staff are available to resolve technology issues seven days a week. If you require assistance outside of these times, you may leave a message and your call will be returned the next day. MCC Connect staff can resolve the majority of technology issues and, when necessary, will submit a Service Desk ticket to escalate the problem to technicians in the Information Technology department.
Online - To access MCC Technology Support directly you can:
After submitting a Help Desk ticket, you will receive an email notification that a new support case has been opened for them in the Service Desk system. The email provides the status of the case, a short description of the problem and the case history, as well as the technician currently working the case. As the ticket is worked on, you will receive email status updates.
When the ticket is completed and closed, you will receive a survey via email to comment on how the technician handled your problem. We would appreciate your completing this survey as this will provide invaluable feedback to allow us to improve our service to the college community.
*On all other college-recognized holidays, hours are 8am - 5pm (Christmas Eve, New Year’s Eve, Civil Rights Day, President’s Day, Spring Break week, Memorial Day, July 3 & 4 Independence Day, Labor Day, Veteran’s Day, and the Friday after Thanksgiving)